Refunds
If you received a damaged item or the wrong size, don’t worry — we’ve got you.
We’ll either send you a replacement or issue a full refund — whichever works best for you 😊

If your package goes missing in transit, we’ll resend your order or give you a full refund. No stress, no drama 🚚💨

Returns
Something not quite right? Just drop us a message at hello@hellocapi.com — we’re always happy to help 💌

You have 30 days from the delivery date to request a return or exchange. After that window, unfortunately, we’re unable to process it ⏳

Looking to swap a size or return for a refund? Just reach out and we’ll guide you through it 🙋♀️🙋♂️

👉 A couple of things to keep in mind:
• Return shipping costs are on you ✉️
• For size exchanges, the new item’s shipping fee will also be your responsibility 📦