We partner with top-tier fulfillment centers across the 🌍 to produce and ship your clothing as close to you as possible.

🇺🇸 United States
Your items are made and shipped from facilities across key states for fast delivery coast to coast.

🇪🇺 Europe
We produce and fulfill orders from within the EU, keeping your order closer to home.

🇬🇧 United Kingdom
Yep, we’ve got local fulfillment there too.

🇨🇦 Canada
We serve Canadian customers through our North American fulfillment network.

🌎 International
We ship from the nearest available hub — whether it’s the US, Japan, Europe, or Mexico — to get your order to you as quickly and efficiently as possible.

Fulfillment locations may vary depending on the items in your order and their availability. Wherever possible, we keep production close to you to reduce shipping distances. 👕🧢

Processing Time ⏳

1–2 business days

Once your order ships, you’ll receive a tracking number via email.

Estimated Delivery Times 🚚

After processing:

• USA: 1–4 business days
• Europe: 1–4 business days
• International: 2–5 business days

Delivery times are estimates and may vary depending on your location and the carrier.

Shipping FAQ

📦 Can I get a tracking number?

Yes! Every order includes tracking. You’ll receive a shipping confirmation email with your tracking details once your order ships.

🏠 I entered the wrong shipping address. What can I do?

If your order hasn’t been fulfilled yet, we may be able to update the address.

Please email us at hello@hellocapi.com with your order number and the correct address as soon as possible.

Unfortunately, we’re not responsible for orders shipped to incorrect addresses if the order has already been processed.

😕 There’s an issue with my order!

We’re sorry to hear that! If you’re experiencing an issue with the quality of your clothing or accessories, please contact us at hello@hellocapi.com and we’ll assist you as quickly as possible.

📬 My order says “delivered,” but I haven’t received it.

Sometimes packages are marked as delivered before they’re actually dropped off.

Please wait 48 hours and check with your neighbors or local post office.

If your package still hasn’t arrived, contact your courier, such as USPS or DHL, to file a missing mail claim.

If the carrier confirms an error in writing, send us the documentation and we’ll do our best to help.

Please note that we’re unable to file claims with carriers on your behalf at this time.

🕵️ I think my package was stolen!

We understand how frustrating this can be.

Unfortunately, we’re not liable for stolen or missing packages after they’ve been marked as delivered, unless you purchased Shipping Protection during checkout.

For shipping-related issues, we can only offer replacements or refunds for:

• Orders lost in transit that haven’t been marked as delivered 7 or more days after the estimated delivery date.
• Orders returned to sender.