We partner with top-tier fulfillment centers across the 🌍 to produce and ship your orders locally.

🇺🇸 United States
Your cap is made and shipped from facilities across key states for fast delivery coast to coast.

🇪🇺 Europe
We produce and fulfill orders from within the EU — no customs, no delays.

🇬🇧 United Kingdom
Yep, we’ve got local fulfillment there too.

🇨🇦 Canada
Your order stays local — straight from our North American hub.

🌎 International
We ship from the nearest available hub — whether it’s the US, Japan, Europe, or Mexico — to get your cap to you as quickly and efficiently as possible.
✈️ No matter where you are, we’ve got you covered.

That means faster shipping, lower emissions, and smarter logistics.
Your cap doesn’t cross oceans unless you do.

Processing Time
1–2 business days
Once shipped, you’ll receive a tracking number via email.

Estimated Delivery Times (post-processing):
USA: 3–4 business days
Europe: 3–4 business days
International: 3–5 business days

Shipping FAQ

📦 Can I get a tracking number?
Yes! Every order includes tracking. You’ll receive a shipping confirmation email within 1–4 business days after placing your order.

🏠 I entered the wrong shipping address. What can I do?
If your order hasn’t been fulfilled yet, we may be able to update the address.
Please email us at hello@hellocapi.com with your Order # and the correct address as soon as possible.
Unfortunately, we’re not responsible for orders shipped to incorrect addresses if the order has already been processed.

😕 There’s an issue with my order!
We’re sorry to hear that! If you’re experiencing any issue with product quality, please contact us at hello@hellocapi.comand we’ll assist you as quickly as possible.

📬 My order says “delivered,” but I didn’t receive anything
Sometimes packages are marked as delivered before they are actually dropped off.
Please wait 48 hours and check with neighbors or your local post office.
If it still doesn’t arrive, contact your courier (e.g. USPS, DHL) to file a missing mail claim.
If the carrier confirms an error in writing, send us the documentation and we’ll do our best to help.
Note: We’re unable to file claims with carriers on your behalf at this time.

🕵️♂️ I think my package was stolen!
We understand how frustrating this can be.
Unfortunately, we’re not liable for stolen or missing packages after they’ve been marked as delivered, unless you purchased Shipping Protection during checkout.

We can only offer replacements or refunds for:
• Orders that are lost in transit (not marked as delivered within 7+ days after the estimated delivery)
• Orders that are returned to sender